Category Archives: Management

Management Advice

Peter Drucker’s Wisdom As I review my previous blogs, a brief blog referring to one of Peter Drucker’s famous quotes shows up in my top 10 blogs, no matter how I seem to sort them. It’s at least partly because … Continue reading

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Must Read for anybody who deals with customers

Seth Godin's Oct. 20th blog. Marketing Guru Seth Godin has one of my favorite blogs. His Blog on Oct. 20th titled The Complaining Customer Doesn't Want a Refund is a classic. Big companies are so bogged down in process that … Continue reading

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How U.S. Appliance Firms Expanded into Europe

American Appliance Firms Invade Europe A Tale of Two Companies – Whirlpool and Maytag In my last blog I wrote about the European appliance companies move to the lucrative U.S. market: How European Appliance Brands Started in the U.S. Now, … Continue reading

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Costa Concordia – 1 Year Later

It’s been a year since 32 passengers and crew of the Costa Concordia perished when the cruise ship ran aground near Giglio, Italy. As of today, the Captain, Francesco Schettino,¬†who is under investigation for manslaughter is under house arrest but … Continue reading

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Setting Your Training Objectives

Training Objectives Once you have commited to a training program, it's a good idea to think about your training objectives. Don't think that you can simply repurpose your company goals as training objectives. Objectives need to be much more specific … Continue reading

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Determining Your Training Needs

Training Needs Analysis – A First Step If you think you might need a training program for your sales force, the first step is to conduct a needs analysis. A thorough needs analysis will take some time and effort, but … Continue reading

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Your Training Problem

Do you think that you have a training problem? I don't think so. If you went to the hospital with a broken arm and they put a cast on your arm would you say that you have a cast problem? … Continue reading

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7 Lessons for Appliance Dealers from Indie Bookstores

Independent Appliance Dealers: Seven ideas to improve business Continue reading

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J.C. Penney new retail strategy is missing something – customers

Having written a couple blogs regarding J.C. Penney's new retail strategy, I decided to do some empirical research and visit a couple of their stores. I felt well-versed on what they were trying to do, but wanted to see for … Continue reading

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The 7 Habits of Highly Effective Appliance Salespeople

    Steven Covey recently died of complications from an injury suffered in a bicycle accident. He's most famous for his bestseller, The 7 Habits of Highly Effective People. Here are 7 entirely different habits that are characteristic habits of … Continue reading

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